IN Training Solutions - Barrie Ontario Canada

ADMINISTRATION

The Organized Assistant
Take your career to the next level. This interactive and hands-on course will show you how to get organized, stay
motivated, and become more valuable as an Administrative Assistant, secretary, or support staff member. In just one
day you will learn how to effectively manage projects, improve communication, and meet all your deadlines!

The Organized Sales Assistant
This fast paced course deals with your constantly evolving role as a Sales Assistant. Learn how to get organized,
manage multiple priorities, prepare client presentations, assist with prospecting/marketing (mailings, cold calls, seminars),
and effectively service your clients. This course would also benefit executive assistants or administrators working with
Investment Advisors (IAs) in the financial services industry.

Customer Service
Are you frustrated by customers who just don’t understand or won’t listen to you? Find out how to get customers on your
side and practice techniques to diffuse even the most difficult situation. This course is a must for Customer Service Reps
(CSRs), receptionists, sales people, or anyone working in the retail and service industries.

Records Management
Learn specific tips and strategies for organizing electronic records and paper files, including email folders. Find out how to
adapt your current system so that it works for you. Implement folder structures, naming conventions and filing
procedures. Save time, money, and valuable space!

COMMUNICATION

Communicating with Technology
Find out how to communicate appropriately with technology, using email, voicemail, cell phone, fax, and PDA. Maintain
your professionalism by following techno-etiquette Do's & Don'ts and avoid miscommunication. Learn valuable
technology tips for Microsoft programs.

Team Dynamics
This dynamic course explores effective communication and interpersonal relationships. Learn how to assert yourself and
influence decisions. Practice team building techniques to improve your work environment.

Presenting Presentations
Have you been asked to speak at your next company meeting or conference? Presenting to fellow employees or clients
can be overwhelming. In this interactive course you will deliver your own 5 minute presentation and receive feedback
from the instructor and class. Learn techniques to build confidence and further develop your own presentation style.


	Business Skills Courses (click any title to view the Course Outline) These courses focus on administration, communication, and management. Available as group training or Deskside Support (one-on-one). A comprehensive reference manual is included with all courses. Courses can be fully customized to include your company needs and objectives. 1 year FREE telephone/email support on all courses.


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	*MANAGEMENT* New Office Manager or Supervisor This course is designed for new Managers or Supervisors who need to quickly and easily manage their new role with confidence. Learn how to plan your day, influence your team, delegate projects, and run meetings. Build your toolkit of leadership skills through practical ‘real life’ scenarios and techniques. Project Management Complete your projects - on time and on budget. Learn how to implement the 5-Step Model, with tools to organize your project from start to finish. This is an entry-level course on project planning, a must for new Managers or Supervisors, and administrators with increasing responsibilities. Time & Priority Management Are you losing focus and feeling stressed out? Can’t seem to find time to do everything each day? This powerful course will show you how to manage your day, maximize your time, and achieve measurable results. Don’t waste another minute! Work/Life Balance Achieve real balance at work and home, and between friends and family. Find out how to manage stress and juggle multiple roles within your busy schedule. Tips for ending each day with a sense of accomplishment. Learn how to redirect your energy and focus on what really counts - YOU!
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