We have listed Glossary terms which may be referenced on our site or in communications. If
you have additional questions simply call or email our team.
[ Asynchronous Learning ] Asynchronous eLearning is when communication between learners
does not occur simultaneously. A popular example is viewing a recorded webinar. Other
examples include any self-paced learning, email, and posting messages. Also see Synchronous.
[ Blended Learning ] Training that combines multiple types of media. Blended learning refers
to a combination of self-paced (online) and instructor-led (classroom) instruction.
[ Case Study ] A case study is an example business scenario, with questions. Feedback is
provided for each incorrect answer.
[ CBT - Computer-based Training ] The use of a computer program by a learner to acquire
knowledge or skills, typically delivered on CD. Also see WBT - Web-based Training and eLearning.
[ Content ] Information stored electronically and made available to learners. Formats for
eLearning content include text, audio/video, webinars, animation, and simulation.
[ Course ] A term to describe the collection of content that make up training on a subject. A
course is usually segmented into lessons, sections, or modules but "course" is often used
interchangeably with these terms.
[ Courseware ] A term used to describe software resources, or training courses delivered
electronically, via the internet or other application. Also used to describe the software program
used to author eLearning courses.
[ Delivery ] The method of transferring content or training to learners. Instructor-led training,
eLearning, webinars, manuals, audio/video, and CDs are all example delivery methods.
[ eLearning - Electronic Learning ] Broad definition to describe the technology used to
deliver training programs. Students can learn through CBT - computer-based training or WBT -
web-based training to access courses. Also used to describe media such as CD, DVD, internet,
intranet, audio/video, and TV.
[ Evaluation ] The method for gathering information about the impact and effectiveness of
training. Results are used to improve the training program, determine if the learning objectives
have been met, and assess value.
[ Facilitative Tools ] Tools used to aid in delivering a course. Online tools can include
webpages, links, streaming video or audio.
[ Facilitator ] An instructor who assists learners in the learning process, either onsite or online.
Also called "instructor", "trainer", "teacher", these terms are often used interchangeably.
[ Feedback ] Response or communication from the learner to the instructor regarding the
learning process - can be positive or negative.
[ Hard Skills ] This term relates to technical or IT related skills. Also see Soft Skills.
[ Instructor-led Training ] Usually refers to traditional classroom training. Instructor-led
training is also used in virtual classrooms such as WBT - web-based training, webinars, and
[ Interactive ] A program that requires the learner to do something. This maintains learner
interest and provides a means of practice and reinforcement for training purposes.
[ Internet ] A computer network consisting of a worldwide network of computer networks that
use the TCP/IP network protocols to facilitate data transmission and exchange. This includes the
world wide web (www), email, FTP, and other services.
[ Intranet ] A network that functions like the public Internet but is owned by a private
organization and has secure internal access.
[ Knowledge Management ] The process of capturing, organizing, and storing information
within an organization and making it available to others. This central electronic environment
(often in a database called a knowledge base), KM aims to help a company gain competitive
[ Learning ] A cognitive and/or physical process in which a person assimilates information and
temporarily or permanently acquires or improves skills, knowledge, behaviors, and/or attitudes.
[ Learning Environment ] The physical or virtual setting in which learning takes place.
[ LMS - Learning Management System ] A software platform that hosts online courses and
manages the administration of training. This includes the ability to register users, access course
catalogues, launch courses, record learner data, and run reporting.
[ Learning Module ] One component of a course or a curriculum.
[ Learning Objective/Outcome ] A statement establishing a measurable behavioral
objective/outcome that must be observed after training is completed. Used as an indicator to how
the learners acquisition of skills and knowledge is being measured.
[ Multimedia ] The integration of different media, including text, graphics, audio/video, and
animation, in one program. Also used to describe media such as CD, DVD, internet, intranet,
audio/video, and TV.
[ Online Learning / Online Training ] Training conducted on the web or internet. Also see
WBT - Web-based Training.
[ Self-assessment ] The process by which the learner determines his or her personal level of
knowledge and skills.
[ Self-paced Learning ] Training that enables the learner to complete courses (or modules)
on their own, without the guidance of an instructor.
[ Simulation ] Simulation training is practicing realistic situations in an interactive, step-by-step
format. Feedback is provided for each incorrect step. It relies on a representation in realistic
form of a device, process, or situation.
[ Soft Skills ] This term relates to non-IT related business skills, such as communication,
customer service, leadership, negotiation, and personal development. Also see Hard Skills.
[ Synchronous Learning ] Synchronous, or live eLearning, means that communication occurs
at the same time between learners, and information is accessed instantly. Synchronous learning
can be instructor-led. Also known as a virtual classroom, all learners can communicate directly
using webinars, video, audio, and or chat. Additional software is used to allow further
interactivity. Also see Asynchronous.
[ System Requirements ] The technical specification required to run a software application.
This includes hardware configuration, operating system, bandwidth, processing power, etc.
[ Training ] A process that aims to improve knowledge, skills, attitudes, and/or behaviors in a
learner to accomplish a specific job task or goal.
[ Usability ] The measure of how effectively and easily a learner can navigate through an
[ Virtual Classroom ] The online learning space where learners and instructors interact.
[ WBT - Web-based Training ] The use of a web browser (internet or intranet) by a learner
to acquire knowledge or skills. WBT may be self-paced or instructor-led. A webinar is a type of
web-based training. Also see CTB - Computer-based Training and eLearning.